Utilize the same system between the client company and the call center for increased efficiency!
We would like to introduce a case where our product 'Discoveriez' was implemented in the call center business. Equipped with a variety of features suitable for channels, CTI integration, and customer support, it is utilized as an information sharing and customer management tool that allows for editing in inbound call centers. In outbound call centers, appropriate design tailored to outbound initiatives, along with CTI integration, has achieved improved operational efficiency for outbound tasks. [Usage] ■ Inbound Center - Utilized as an information sharing and customer management tool that allows for editing and tracking history. ■ Outbound Call Center - Utilized as a necessary tool for telephone sales and telemarketing. *For more details, please refer to the PDF document or feel free to contact us.
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We develop and provide an industry-specific platform to leverage incident/complaint information received at our customer support desk for corporate management. We offer services such as "Discoveriez," which specializes in customer touchpoints to organize voices from the world and accelerate the path to solutions. Please feel free to contact us if you have any requests.
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