AI chatbots automate conversations on behalf of humans!
The AI chatbot automates certain conversations on behalf of humans. It is a service equipped with various features such as automatic responses to inquiries in natural language, AI self-learning, and data integration with human chat. ■Features - Automatic responses to inquiries in natural language The AI engine determines the user's intent and provides appropriate answers. - Equipped with self-learning capabilities that help improve answer accuracy Based on user feedback regarding whether an issue was resolved, it automatically learns the most suitable responses, achieving effortless accuracy improvement. - Easy implementation in a short time without hassle You can start using it in as little as two weeks from application to operational start. It can be easily implemented by effectively utilizing existing FAQ lists. - An interactive GUI screen that allows anyone to easily create and tune Q&A lists Editing is easy with the GUI, making scenario creation and management simple. - Strong support for customers from implementation to post-implementation operation We back up your chatbot operations with support for any uncertainties during implementation, assistance in creating FAQs, and ongoing support for operations after implementation.
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basic information
■Features Automated inquiry response, human chat integration, recommended switch to human chat feature, management screen functionality, automatic learning feature
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Applications/Examples of results
■Streamlining Customer Service Operations Common questions and answers are automatically responded to by a chatbot. This leads to the efficiency of inquiry response operations and helps reduce lost opportunities with 24/7 availability. ■Efficient Internal Help Desk Operations By organizing frequently asked questions (FAQs) related to information systems and sales administration and preparing standard response texts, a chatbot can provide automatic responses. This reduces the operational workload and contributes to work style reform. ■Customer Retention on E-commerce Sites While browsing an e-commerce site or website, customers can ask questions immediately when they want to, increasing appeal. This contributes to an improvement in the conversion rate (CVR).
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Company information
Since its establishment over 20 years ago, NTT Bizlink has honed its communication and collaboration business, centered on video communication and system integration, as well as its data center solutions business, which involves the operation and construction of data centers, serving as an ICT partner for corporate clients. NTT Bizlink will continue to be a reliable partner for corporate clients, contributing to their digital transformation and business growth with valuable services cultivated over many years, such as "advanced communication styles" and "stable, highly reliable communication infrastructure," as well as cutting-edge video solutions like smart glass cloud and Beamo, and services that contribute to labor-saving in data centers, such as digital IC keys.
