We will deliver the real voices of facilities that are actually using the ski data system for entrance management.
This time, we will introduce the impressions and future prospects from the representatives of Rakuten Vissel Kobe Co., Ltd. and Okubuki Kanko Co., Ltd., which operates outdoor leisure facilities such as "GRANSNOW Okubuki." Vissel Kobe ▼ The challenge is the digitization of tickets: significantly contributes to the complete cashless operation of the facility. ▼ Achievements worldwide as a decisive factor: installation achievements worldwide and operational experience at ski resorts. ▼ Benefits during the COVID-19 pandemic: reduces opportunities for contact between staff and customers. ▼ A unique feature of "watching with just a smartphone": demonstrated a feature not found in other clubs, allowing spectators to watch with just a smartphone along with their tickets. GRANSNOW Okubuki ▼ Waiting time at the ticket booth is a challenge: aims to reduce waiting times at the ticket booth. ▼ Segregation at the counter resolves issues: by separating cash-only and credit card-only lines, congestion is alleviated. ▼ Changes across the entire ski resort: reduced the number of staff at the ticket booth from 7 to 4 before implementation, allowing support from other departments during peak times. ▼ Promoting towards the "ski resort of the future": contributes to improving overall customer satisfaction at the facility.
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SKIDATA's solutions have been implemented in over 10,000 facilities across more than 100 countries, including ski resorts, stadiums, theme parks, amusement parks, major airports, and trade fairs, supporting safe access control for people and vehicles through reliable management systems. SKIDATA focuses on providing intuitive, user-friendly, and secure solutions, contributing to the efficiency of facility operations and maximizing revenue with high cost-performance. Key benefits of implementing SKIDATA access control systems: - Diversification of ticket sales methods through integration with external ticketing data - Direct entry is realized, eliminating the need for exchange procedures at ticket counters - E-tickets reduce the risk of fraudulent copying and resale - Paperless operations save paper resources and reduce the risk of forgetting tickets - Customer demographic analysis based on collected data improves facility services and increases repeat customers - Real-time monitoring of entry status allows for flexible staff allocation adjustments and optimization according to entry conditions - Elimination of simple tasks such as ticket validation and headcount improves efficiency and entry flow - Minimization of health risks through contactless entry