Eliminate "waste" in manufacturing! Free white paper introducing case studies on business efficiency DX.
Softbrain's "e-Sales Manager Remix Service Edition" is a tool that allows for centralized management of information necessary for maintenance operations, such as customer information and equipment details. It contributes to improving operational efficiency and maximizing revenue (LTV). 【We solve the following issues】 ■ Inability to thoroughly replace or update delivered equipment, negatively impacting performance ■ Incomplete tasks while out of the office, requiring a return to the office ■ Uncertainty about whom to consult for maintenance records of delivered equipment Currently, we are offering a white paper that details case studies of equipment manufacturers facing the above challenges, along with the features and benefits of this tool. *You can view detailed information immediately by clicking the download button. Free demos are available. Please feel free to contact us if you are interested.
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【Challenges Before Implementation】 ■Information Fragmentation Between Departments Due to differing information management methods in each department, smooth sharing was not possible, leading to customer troubles. ■Personalization of Maintenance Contracts and Equipment Replacement Activities The management of information regarding delivered equipment was personalized to each responsible person, making it difficult to grasp the situation within the organization. ■Business Expansion Due to Complicated Internal Operations There were numerous management documents for different types of information, leading to complicated internal operations and a reduction in time spent on customer interactions. System input is simple, and data is automatically reflected in various functions, making it efficient. Information can be searched and reported immediately from smartphones, allowing for real-time information sharing and strengthening collaboration between service engineers and locations. *For more details, please refer to the materials. Feel free to contact us with any inquiries. Additionally, we can conduct demonstrations; please consult us if you are interested.
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*You can view the detailed information immediately by clicking the download button.*
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with "esm (e-Sales Manager)" since 1999. We have a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization assistance). The competition lies in customer touchpoints! Our customer management system, 【esm (e-Sales Manager)】, leads all customer touchpoint activities in sales, marketing, and after-service to a higher level: https://www.e-sales.jp/ *Based on our company's achievements and the Japan Standard Industrial Classification.