Introducing a case study on the establishment of a foundation compliant with ITIL for IT service management!
We would like to introduce a case study of implementing Jira Software, Jira Service Management, and Confluence at SB Payment Service Corp. The company faced challenges in various processes required for IT service management, such as incident management, problem management, change management, and configuration management. After implementation, in the incident management process, consolidating information sharing during incidents into Slack allowed all stakeholders to share information simultaneously, resulting in various benefits. [Case Overview] ■ Background and Challenges: Need for unification of analog-based incident management processes and acceleration of initial response ■ Implementation Effects - Achieved faster incident response, accumulation of knowledge, and company-wide information sharing - Contributed to reducing development man-hours and costs, as well as standardizing quality *For more details, please download the PDF or feel free to contact us.
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Since the dawn of Atlassian products, our company has been implementing Atlassian products for our customers. In particular, as an Atlassian Platinum Solution Partner, we have a proven track record of building a value chain for the implementation and stable operation of these products for customers of various sizes. We provide the introduction and utilization of Atlassian tools that create value for our customers. Please feel free to contact us if you have any requests.