Implement IT service management in accordance with ITIL and achieve business process reform to accommodate business expansion!
We would like to introduce a case study of the large-scale implementation of Atlassian products at SCSK Pressendo Co., Ltd. The company had been facing many challenges in IT service management, such as managing customer inquiries and incident management during system failures. After the implementation, they resolved issues that required a lot of manpower and effort for controlling development and operational processes, as well as providing quantitative information to client companies. This enabled efficient project operations in accordance with ITIL-compliant IT service management. 【Case Overview】 ■ Background and Challenges: Inefficient help desk/incident management leading to a lack of control over development and operational processes. ■ Implementation Effects: - Smooth realization of integration with existing task management tools and the establishment of a communication infrastructure. - Enabled rapid incident response and reduction of development effort. *For more details, please download the PDF or feel free to contact us.
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Since the dawn of Atlassian products, our company has been implementing Atlassian products for our customers. In particular, as an Atlassian Platinum Solution Partner, we have a proven track record of building a value chain for the implementation and stable operation of these products for customers of various sizes. We provide the introduction and utilization of Atlassian tools that create value for our customers. Please feel free to contact us if you have any requests.