Reform of ATM infrastructure communication! Case study of wireless auto phone switching in regional banks!
■Significant reduction in communication costs By switching to mobile communication via SIM, the monthly basic fee for fixed-line phones has been reduced to less than half. This has resulted in substantial annual cost savings. ■Improved flexibility in installation and relocation Wireless technology eliminates the need for line installation work. Costs and efforts associated with the establishment, consolidation, and relocation of ATMs have been greatly reduced. ■Enhanced operational capabilities - Switching of outgoing destinations by time zone (e.g., branches during the day, call centers at night) - Advanced operations linked with call centers, such as call restrictions and remote settings, are now possible. ■Quick response through CTI integration It is now possible to identify the originating location, which shortens the response time for troubleshooting. This has also led to an increase in user satisfaction.
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basic information
The introduced auto phone is equipped with a 4G-compatible SIM card, and it is designed so that simply lifting the receiver at each ATM location instantly connects the call to the call center. Additionally, when making a call, it is linked with CTI and CRM, allowing real-time identification of which ATM location the call is coming from. This enables accurate responses even when there are multiple ATMs at a single location.
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.