Presentation of the survey report! Current status of after-sales service business in the BtoB manufacturing industry.
Survey on Awareness of After-Sales Service Business in BtoB Manufacturing Industry - Many Companies Recognize "Maximizing LTV" as an Important Management Issue.
In recent years, an increasing number of companies are planning to revamp their field service systems and support portals to address the issues faced by after-sales service. What challenges exist regarding the processes and systems "after selling" products and services? This survey gathered real voices from executives and managers in the B2B manufacturing sector. [Contents of this document] ■ Reasons why after-sales service is considered important for maximizing LTV ■ Challenges in after-sales service ■ What is needed to improve productivity in after-sales service ■ Measures necessary to enhance customer satisfaction in after-sales service ■ Initiatives that companies want to pursue in after-sales service in the future ■ Functions required in systems that strengthen after-sales service *For more details on the survey report, please refer to the "PDF Download."
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Centric PXM (formerly Contentserv) integrates multiple capabilities—including Product Information Management (PIM), Digital Asset Management (DAM), supplier onboarding, and multi-channel syndication—into a single unified platform. It centralizes product information scattered across internal and external teams, ensuring that accurate, up-to-date data is delivered consistently across every sales channel. In 2023, we strengthened our portfolio with the strategic acquisition of Shoppingfeed, a leading provider of product feed management and marketplace integration solutions. In March 2025, we joined Centric Software, a Dassault Systèmes company, becoming part of the industry’s most advanced product concept-to-commercialization platform.
