A practical training program that thoroughly trains the basics of manners and key points of hospitality, led by instructors from top-class hotels!
Instructors from top hotels will provide thorough training in customer service and hospitality based on their experience in human resource development and on-site experience. In differentiating from competitors, customer service and hospitality, which are "person-to-person" interactions, are crucial for enhancing corporate value, not just the quality and price of products. The quality of these interactions becomes a key point in further increasing customer satisfaction. Moreover, receiving words of "thank you" from customers and within the company through actions driven by the staff's own spirit of hospitality enhances their motivation to contribute and sense of self-efficacy, positively impacting retention. This, in turn, is expected to contribute to performance and lead to corporate growth. In this training, we aim to deepen participants' feelings toward customers and their work, and through practical training, help them acquire behaviors that leave a good impression on those around them. We will focus on detailed aspects such as voice projection, facial expressions, and posture, thoroughly honing the skills of customer service and hospitality. Please take advantage of this opportunity.
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Overview of the Training ■ Importance of Business Etiquette: We aim to understand the role and significance of business etiquette through customer interactions and behavior within the company. ■ Impact of First Impressions: We will analyze the characteristics of first impressions and learn key points to improve our own impression. ■ Greeting Training: We will understand the basics of voice and body posture to enhance vocal impressions and posture. ■ Facial Expression Training: We will train our facial muscles to acquire expressions that leave a good impression on others. ■ Language Usage: We will learn key respectful and humble language, as well as cushioning phrases. ■ Appearance: We will learn the difference between being fashionable and maintaining proper appearance. ■ Telephone Etiquette: We will conduct training based on the flow and explanation of telephone etiquette, simulating practical scenarios. ■ Visitor Reception: We will learn the key points for trustworthy business card exchanges and how to enhance the company's impression during visitor interactions. ■ As an Organizational Member: We will aim to understand the necessary mindset and behaviors as a member of an organization. *Customization is available upon request.
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*Online and accommodation training is also available. For more details, please contact us.*
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I have been involved in human resource development for various companies up to now. The common essential matter among them is that the personal growth of individuals working in the company contributes to organizational strengthening and performance. In the increasingly advanced information society that lies ahead, alongside the role that AI should play, what humans should do is to demonstrate human skills, deepen communication, and focus on the development and retention of talent. To achieve this, it is important to: 1. Draw out the inner motivation of trainees and create an ideal vision for their work; 2. Build a future organizational vision and engage them in the story of achieving it; 3. Support specific actions for personal and organizational growth. Based on the insights cultivated over the past 20 years with various clients, including prime-listed companies across different industries and sizes, we will conduct "practical original training" not only for top management and hierarchical training but also for building organizational culture, enhancing engagement, and developing subordinates, including mentor training. We are a training company that aims to translate what companies want employees to realize into actionable insights, ensuring that the money earned through hard work by employees is invested in us, leading to results and growth. We look forward to your inquiries.