Customer Feedback vol.1

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last updated：Feb 02, 2024

ピー・エム・シー

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Understand the number of visits and the time spent on the floor! We will introduce customer feedback.

Here are comments from customers who have implemented "Vehicle Vision for car dealership." Even with new customers, we can call them by name, allowing for a more friendly interaction. Additionally, since the service remains consistent regardless of which staff member is assisting, we have noticed a change in customer reactions, accompanied by surprise. [Effects of Implementation (Excerpt)] ■ We can now interact with customers in a more friendly manner. ■ When using information obtained from the customer management system during conversations, customer reactions are noticeably different. ■ Sales assistants and front staff cover the timing when a customer is alone. ■ Complaints from existing service customers have dropped to nearly zero. *For more details, please refer to the PDF document or feel free to contact us.

Related Link - https://www.vehiclevision.jp/case/659-2/

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【Effects of Other Introductions】 ■ Since it doesn't change regardless of which staff member is serving, customer reactions have changed along with their surprise. ■ While we can provide a list of reservation customers, we can instantly identify whether other customers are returning or new, or from other locations when they visit, eliminating mistakes in our responses. *For more details, please refer to the PDF document or feel free to contact us.