[Customer Compass Implementation Case] Construction Industry

Make invisible services visible to customers! Highlight the clarity of construction prices and the richness of after-sales service!

A certain electrical construction company has streamlined most of its operations, including customer management, negotiations, construction management, estimates, and invoicing, using Salesforce. While there was a significant improvement in operational efficiency and core business management seemed sufficient, there were challenges such as the inability to communicate the company's achievements to customers and the desire to reduce the man-hours required to establish regular inspection routes. Therefore, our company introduced "Customer Compass." After the implementation, by displaying information on aerial maps and street maps, we were able to present construction achievement amounts based on similar achievements at customer locations. [Challenges] ■ The company's achievements are not communicated to customers. ■ We want to clearly present prices based on past achievements. ■ We want to reduce the man-hours required to establish regular inspection routes. *For more details, please refer to the PDF document or feel free to contact us.

others