For efficient human resource development and digitalization of manuals! Video manual system.

Review the outdated paper manual and create a system that facilitates the PDCA cycle.

This is a regionally-focused diversified management company that utilizes "Reflector" for the development and evaluation of sports instructor personnel. We would like to introduce examples that have led to early development of members and improved customer satisfaction. At Takahashi Corporation, the manuals were only in paper form and had not been reviewed for many years, resulting in discrepancies in operational and development policies between stores. They attempted to digitize the manuals. After implementation, they felt an improvement in service quality. Customer surveys showed an increase in satisfaction, and there were numerical indications of a decrease in the cancellation rate. Additionally, even relatively younger members could take on training responsibilities for personnel development, which ultimately reduced the overtime hours spent on training and led to a reduction in labor costs. [Case Overview] ■ Purpose of Implementation - To digitize paper manuals that have been in use for over 20 years - To unify services that had become personalized and improve quality - To streamline personnel development *For more details, please refer to the PDF document or feel free to contact us.

Manual Creation