Launch of a "Reliable Generative AI" service that can be used with peace of mind in business.

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Reliability Generating AI "TrustExplain"

last updated：Dec 13, 2023

MatrixFlow

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We have started providing a reliability generation AI service based on the requirements of companies, using our proprietary generation AI algorithm "TrustExplain."

Recently, AI platforms such as ChatGPT and Azure are widely used in business, but they lack consideration in the following aspects, raising concerns about risks. 1. Reliability - Prevention of misinformation caused by lack of knowledge or outdated information - Prevention of misinformation due to inappropriate questioning (prompts) 2. Explainability and reasoning MatrixFlow's "Reliable Generative AI Service" is designed to address these challenges, enabling companies to utilize AI more safely and effectively. It prevents issues arising from the inappropriate use of AI, such as the spread of misinformation, increased security risks, and ethical problems. MatrixFlow has been working on both language-based and image-based generative AI for over two years, even before the emergence of Midjourney, Stable Diffusion, and ChatGPT. Our strengths lie in our knowledge and achievements in both types of generative AI, as well as providing "MatrixFlow" as a SaaS service, giving us extensive experience in the business implementation of AI. We also thoroughly consider ensuring reliability and compliance in the implementation flow.

Related Link - https://prtimes.jp/main/html/rd/p/000000058.000041…

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[Future Policy] We will continue to promote the utilization of MatrixFlow and expand its functionalities, thereby accelerating and expanding AI development across society as a whole. As a company that uniquely supports in-house AI development, we will further develop products and services and explore new markets towards realizing a society where everyone can utilize AI technology. [About MatrixFlow Inc.] MatrixFlow Inc. is an AI venture with the mission of "Creating the world with technology." We provide the AI utilization platform "MatrixFlow" for businesses and engage in advanced initiatives centered around generative AI technology development. We continue to offer innovative solutions, including the development of AI algorithms aimed at assisting designers and the introduction of AI technology in the marketing field.

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Applications/Examples of results

Case Studies of MatrixFlow's Reliable Generative AI Services - Q&A System (for Consumers and Internal Use) Developed an AI application and infrastructure for a major telecommunications carrier to generate appropriate answers to questions regarding service content and contracts. Provided a series of support on how to expand generative AI knowledge with company-specific data and how to turn this into an application for production use. For consumer use, automating responses to a large volume of inquiries via phone and email significantly reduced the workload of the customer center, while also improving customer satisfaction through reduced wait times. For internal use, automating responses to inquiries from the field to the back office achieved greater efficiency in back office operations. - Advertising Copy Generation AI In 2020 (before ChatGPT), developed a system for a recruitment support service company that automatically generates highly effective advertising copy using AI. This led to an increase in applications from job seekers and improved matching rates. Others - Email formatting and typo detection AI - Newsletter generation AI - Proposal generation AI - Meeting minutes summarization - Utilization of digitized document data through OCR, etc.