[Case Study] Kanri Co., Ltd.

To standardize sales, we verbalized it at an overwhelming speed! A case of creating a common language.

We would like to introduce a case study of our product "Reflector" implemented at Kanri Co., Ltd. As we reached a stage where more specific numbers were required from the sales organization, differences in performance among members began to emerge. We considered improving sales by leveraging the expertise of other companies to create a common language, leading to our decision to implement the product. After the implementation, we utilized the product for sales training and systematization, which resulted in more efficient verbalization and standardization of sales skills among personnel. [Challenges] - As knowledge accumulates through written documentation, the volume becomes overwhelming, making it difficult for new members to learn. - Editing requires a significant amount of time, and some aspects, such as tone of voice, are hard to convey. - With completely remote work and online meetings, we were unable to develop talent in a way that mimics in-person collaboration, leading to a reliance on individual capabilities and widening the gap between high and low performers. *For more details, please refer to the PDF document or feel free to contact us.*

Knowledge Sharing System