Education that supports young members! By aligning the perspective of guidance, we create an environment where employees can grow.
We would like to introduce a case study of our product "Reflector" implemented at Art Kenko Co., Ltd., which is rooted in the San'in region and engages in the construction of custom-built homes and the sale of pre-built houses. We wanted to eliminate the skill gaps created by inconsistencies in guidance. With the introduction of our product, we aimed to create a system that aligns the perspectives of the instructors. We converted the sales manual into videos and had each individual practice through role-playing. By focusing on aligning the perspectives of the instructors during this process, we achieved consistent guidance and established an educational environment that supports young members, allowing everyone to grow. [Case Overview] ■ Challenges - Significant differences in staff operations and skills arose because each person was instructing in their own way. ■ Results - It became possible to gauge employees' understanding through the videos. *For more details, please refer to the PDF document or feel free to contact us.
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【Specific Initiatives】 ■ Created a curriculum based on the sales manual and recorded practical sessions on video accordingly. ■ Conducted alignment meetings for evaluators to establish a feedback system based on video reviews. ■ The evaluator meetings have helped maintain the motivation of evaluators and timely resolve any issues that arise in operations. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company is working on creating a system where diverse individuals can engage more deeply, leading to mutual growth. We offer "Reflector," a system that enables the exchange of videos and constructive feedback. Please feel free to contact us if you have any requests.