Learning IT Service Management from "Apollo 13"

Deepen your insights through watching films and discussions! A practical training program.

"Learning IT Service Management from 'Apollo 13'" systematically studies the historical event of the "glorious failure of Apollo 13" from 1970 as part of the service lifecycle. The movie "Apollo 13" is used as a reference video, and participants will actually watch the film during the training. Focusing on the various countermeasures and preventive measures depicted in the film, participants will deepen their insights through discussions aligned with the theme. [Objectives] - Understand the basic concepts of IT service management - Learn the guidelines for actions to take regarding incident response and prevention - Acquire the necessary mindset for managing the capacity and processing power of IT equipment - Understand and be able to implement a series of procedures related to changes in IT equipment - Manage the configuration of IT equipment and utilize it as valuable information for incident response *For more details, please refer to the PDF materials or feel free to contact us.

Employee training