Introducing a case where communication between on-site business personnel and system personnel can now be done online.
We would like to introduce a case study of the implementation of the "Inquiry Management System" to the field staff and system personnel who were communicating via paper-based contact forms. The system personnel were unaware that inquiries were being overlooked due to the traditional file-level management. After implementing the Inquiry Management System, it became possible to view all unanswered inquiries at a glance, which helped prevent any oversight. 【Case Overview】 ■ Issues - Inquiries were being overlooked, and there was no awareness of any missed responses. - Time loss occurred in the handover of contact forms, leading to delays in responding to inquiries. ■ Results - Unanswered inquiries can now be viewed in a list, preventing any oversight. - The progress of responses can now be tracked and confirmed in real-time. *For more details, please refer to the related links or feel free to contact us.
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Our company provides services ranging from consulting to system development, maintenance, and operation. We have a wide range of development experience in systems for educational institutions such as universities, as well as for hospitals and nursing facilities, and for hotels and inns.
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