[Customer Case] Let's share issues together to prevent recurrence!

We spoke with Company B, which primarily focuses on hot forging, about how they are utilizing "Shimatter" and the background of its introduction.

■Challenges Before Implementation There was a tendency for issues to be treated as transient problems that ended at that moment. In terms of defect management, we were doing the bare minimum, such as taking photos with a digital camera and creating reports on a PC, but there was no one to review them, and they were not being utilized effectively. 【Issues】 - Taking photos of defects with a digital camera, then returning to the office to boot up the PC, import the photos, and open Excel... it was a waste of time. - Unable to find where the files recording defects were stored. - There were instances where data registered for defects was lost. ■Purpose of Implementation - We wanted to properly database past defect data and manage it on the cloud rather than on our company PCs. - Since it takes time just to boot up a PC, we believed that in this day and age, we should utilize smartphones for everything. ■Deciding Factor for Implementation After trying out Shimatter at a trade show, my first impression was that it was simple!! I thought this would be easy for the field members to use, which was the deciding factor. A system used in the field should be as simple and intuitive as possible. If we want to do data analysis or similar tasks, we can download the data and manipulate it later as needed.

Mobile phones and smartphones