BPO and Help Desk Implementation Case Study: "Trial Company, Inc."

Significantly improve response quality! A case of outsourcing operational maintenance tasks that also achieved a shift back to core business activities!

At Trial Company, we have been expanding our supercenter "Trial," which combines a grocery supermarket and a discount store, not only nationwide but also into South Korea. However, with the expansion of stores, our internal IT assets, such as store POS systems, various systems, and network equipment, have also rapidly increased. This has led to a sense of urgency in the operation and maintenance of our internal help desk, prompting us to consider outsourcing. "We have received feedback that the careful support from the help desk has resolved issues, and that is why it is said that the service has improved," we have been told. [Case Overview] ■ Background of Implementation - While actively expanding stores, we considered outsourcing to shift valuable internal personnel to differentiated tasks. ■ Initial Consideration and Reasons for Selecting Our Company - In addition to cost considerations, the flexibility and proposals for creating business menus were key factors in our decision. *For more details, please refer to the PDF document or feel free to contact us.

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