[Case Study of In-House Development Support for IT Departments] Comprehensive Leasing Company

Support for preventing the personalization of system operation and maintenance tasks due to the current staff member's resignation!

We would like to introduce a case of "in-house system support" conducted at a comprehensive leasing company. The company developed a rental system and approval system using Access in-house, and while the development staff were responsible for operation and maintenance, there were concerns about the future management of the system as the person in charge was set to retire at the end of March 2024. Therefore, in preparation for the handover of maintenance, we divided the response into an investigation phase (2 months) and a maintenance phase (from April 2023). Based on the investigation results, we are creating and updating necessary documents for operation and maintenance. [Case Overview (Partial)] ■ Request: Break away from a system operation and maintenance structure that relies on specific individuals ■ Support Content (Investigation Phase) - Impact investigation in case the current person in charge is unavailable - Understanding the volume of work that needs to be handed over - Creating individual documents necessary for operation and maintenance for each system *For more details, please download the PDF or feel free to contact us.

Other Management Services