Support for stable operation of robots on behalf of manufacturers and retailers. Multi-vendor support, 24/7 fault reception, and nationwide on-site repair and inspection.
Amidst the growing demand for robots for tasks such as serving, cleaning, and guiding in stores and offices, driven by the need to alleviate labor shortages, reduce the burden on workers, and meet the rising demand for contactless solutions, the market for these robots is expanding. However, for end users to operate them reliably, considerable effort and time are required for repeated proof of concept (PoC) trials and meticulous route planning to ensure safe operation. Additionally, to use them safely after implementation, ongoing support for usage, as well as regular inspections and maintenance, are essential. As the service robot market becomes increasingly competitive, the quality of services before and after implementation will become a key differentiator from competitors. In response, JB Service will leverage the operational and maintenance expertise cultivated over many years in the IT field to provide various services related to the introduction of service robots, contributing to increased satisfaction for end users and reduced workload for manufacturers and sales agents, as well as revenue growth.
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basic information
Service Menu ■ Pre-Implementation Verification Support Environmental surveys such as checking the necessary space for safe robot operation and maintenance, confirming the installation location of chargers, and verifying WiFi signal strength. ■ Installation Support Unpacking the robot, basic setup of the main unit, setting the travel route (teaching and mapping work), and conducting travel tests. ■ Regular Inspections Inspection tasks including regular cleaning, replacement of consumable parts, and operational checks. ■ Incident Reception and Help Desk Receiving calls from end users during incidents and providing initial responses. If the issue cannot be resolved over the phone, escalation to the manufacturer or retailer and arranging for an engineer. ■ On-Site Initial Troubleshooting Confirming the status of the incident and the faulty parts on-site, and conducting recovery operations. ■ Spare Unit Storage and Shipping Storing spare units and parts in our warehouse, managing inventory and inbound/outbound logistics, and shipping to designated locations in case of incidents. ■ Spare Unit Replacement Disconnecting the faulty equipment from the system, replacing the equipment on-site, transferring settings, and confirming the robot's operation.
Price information
Individual estimate
Delivery Time
Applications/Examples of results
Serving robots, guide robots, cleaning robots, etc.
Company information
JB Service is a company that provides support and solutions for corporate information security measures and optimal IT operations. Leveraging over 50 years of extensive knowledge and experience in IT services, we strongly support the businesses of various equipment manufacturers and trading companies. Our operations center, staffed by around 100 engineers, operates 24/7, and collaborates with more than 40 service locations nationwide to handle call reception from our clients' customers and perform on-site maintenance and inspections of equipment. In addition to obtaining the Privacy Mark, we implement a global standard quality management system and stringent security measures. You can trust us to handle your after-service-related tasks with peace of mind.
