Municipal DX! Remote transformation of ward office counter services using "Tele Window"
The online consultation and TV window system "Tele Window" allows for online consultations, remote customer service, and TV window services that feel as if a person is right in front of you. It is compatible with on-premises, closed networks, corporate LANs, VPNs, and intranets. On this page, we will introduce some case studies of customers who have implemented the TV window system. Please check the related links for more information.
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basic information
Q. What is the background for the introduction of the television window system? It is to strengthen the functions of the branch offices. In our city, there are branch offices in four out of the seven wards, but there are some services that are not handled at these branch offices. Citizens have expressed a desire for the branch offices, which are close to them, to expand the services they offer, but there have been challenges such as staff allocation and system development. In addressing these issues, we decided to start the television window system from the perspective of promoting digital transformation (DX) through discussions with the relevant departments aimed at improvement. Q. How would you evaluate the television window during the demonstration experiment? Well, the feedback has been positive. People have a good image of being able to use it. We can view documents together on the screen, and the clarity is very good. We are trying out various options like document cameras and headsets. Citizens can easily switch screens with a dedicated button, and I am particularly satisfied with the operation and quality aspects.
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Applications/Examples of results
<Examples of Utilizing Tele-Windows> Government Agencies With a system that allows online consultations at community centers and public facilities, procedures that previously required a visit to the main office can now be handled without the need to go there, thereby improving the level of public services. Furthermore, as digitalization progresses in the future, there may be individuals who struggle with online procedures, not knowing how to navigate them, or those who are digitally savvy but do not understand the specialized terminology unique to government agencies, leading to confusion about what steps to take. In such cases, it will be possible to provide explanations on how to fill out documents and even assist residents by writing on their behalf while confirming details with them. Additionally, there are various examples of utilization in hotels, inns, travel agencies, and condominium management, among others.
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Company information
The Ginga System operates as a system integrator that provides "improvements to communication environments" through the following four businesses: ■ Video Conferencing System Business "Easy Video Conferencing System" that revitalizes internal communication. ■ Infrastructure Development / System Development Business "Sales Management System" that facilitates improved business speed and centralized management. ■ POS System Business "POS System" that streamlines store operations. ■ WEB Solutions Business "Website Production" that increases sales.