Establishment of an Online Face-to-Face Service Counter - Initiatives to Promote Municipal DX and Improve Citizen Services -
The online consultation and television window system "Tele Window" allows for online consultations, remote customer service, and television window services that can respond in a life-sized manner as if a person were right in front of you. It is compatible with on-premises, closed networks, internal LANs, VPNs, and intranets. On this page, we will introduce some customer case studies where it has been implemented as an online face-to-face window. Please check the related links for more information.
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basic information
Q. What initiatives are you undertaking as part of municipal DX? Aiming to improve the productivity of administrative services, I belong to the "General Affairs Department, General Affairs Division, Administrative Management Section," where I am engaged in promoting administrative reform. We are advancing reforms to ensure a focused and efficient administration through the selection and concentration of projects. Recently, there has been a demand for promoting municipal DX, so we are working on increasing operational efficiency and enhancing the productivity of administrative services by using technologies such as RPA (Robotic Process Automation) and AI-OCR (Optical Character Recognition using machine learning), which in turn improves convenience for citizens. (For more customer case studies, please check the related links.)
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Applications/Examples of results
This page includes a case study of the online face-to-face service introduced by the City Hall of Yūki, Ibaraki Prefecture. Please check the related links for more customer case studies.
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Company information
The Ginga System operates as a system integrator that provides "improvements to communication environments" through the following four businesses: ■ Video Conferencing System Business "Easy Video Conferencing System" that revitalizes internal communication. ■ Infrastructure Development / System Development Business "Sales Management System" that facilitates improved business speed and centralized management. ■ POS System Business "POS System" that streamlines store operations. ■ WEB Solutions Business "Website Production" that increases sales.