A hospitality improvement tool to solve the "Who was that again?" problem in the service industry.
"Ripiage" is a customer management and service support system that enhances the quality of customer service and hospitality by immediately notifying staff of pre-registered customer information through temperature checks and facial recognition upon entry. This system can increase the repeat visit rate. Since notifications are sent to all staff upon entry, even if different staff members serve the customer each time, they can provide appropriate greetings. New staff members can also engage in proactive customer service right away. Additionally, it can be used immediately with a smartphone or iPad, even if the store does not have a PC. Being cloud-based allows for immediate sharing between different locations, headquarters, and branches. 【Features】 ■ Customer information can be shared instantly among all employees ■ No need for dedicated devices as it is cloud-based and can be used immediately ■ Easy operation via smartphone makes it user-friendly for all staff ■ Quick tracking of visit frequency and smooth announcements for campaigns ■ Customer service information, previously dependent on individuals, can now be shared as a company, etc. *For more details, please download the PDF or feel free to contact us.
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basic information
【Solutions to These Customer Service Issues】 ■ A regular customer comes in, but I don't know their name. ■ A new employee is joining, but how should we share customer information? ■ Without the presentation of a membership card, we can't know the frequency of use or preferences. ■ We are unable to accurately evaluate employee customer service performance. *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Application Examples】 ■ EC site integration ■ Visualization of customer service ■ Check-in + notifications *For more details, please download the PDF or feel free to contact us.
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Company information
Our company is a provider of innovative communication services, including the facial recognition customer management and service support system "Ripiage," aiming to create a world of "hands-free" and "face pass." We eliminate the "Who was that again?" moments in various scenarios and support the improvement and efficiency of communication quality. Please feel free to contact us if you have any inquiries.