Customer satisfaction: "Over 98% satisfaction rate, with many being very satisfied!"
Our company conducts various employee training programs, including new employee orientation and telephone response training. We analyze and understand the current state of response quality and service quality from the "customer perspective," and provide measures that enable the sustainability of training effects through a continuous story development, considering the direction we should take rather than focusing on transient points. Please feel free to contact us if you have any requests. 【Features of the Training Program】 ■ Measures that pursue educational effects as a continuous story rather than isolated points ■ Building knowledge, fostering awareness, and acquiring skills ■ Specific and practical content that connects to practical abilities ■ Measurement of training effects, sharing of challenges, and visualization of goals ■ Creating a system for ongoing efforts *For more details, please download the PDF or contact us.
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【Flow and Features of the Training】 1. Meeting - Thorough current situation hearing to confirm needs and refine content to enhance training effectiveness. 2. Curriculum and Text Completion - Customized to the participants' cases, ensuring all content is understandable and can be internalized. 3. Training Implementation - Participatory approach that connects internalization to immediate practice, with positive feedback on individual strengths and challenges. 4. Effectiveness Verification - Training that leads to results through the establishment of a PDCA cycle and goal setting. *For more details, please download the PDF or contact us.
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Our company will maximize the potential of your most valuable asset, your human resources, by enhancing productivity, customer satisfaction, and technical skills. We will conduct consulting along with a comprehensive training program proposal, helping you determine where and how to start, and collaboratively create an educational framework that meets your needs. To achieve this, we encourage you to feel free to consult us about anything, and we will provide planning and support tailored to your company's operations. Please do not hesitate to contact us with your requests.