IT Operations Maintenance and DX - Is Manual IT Operations Maintenance Inefficient?

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last updated：Dec 12, 2022

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Standard operations can be automated with RPA! How about replacing them with efficient IT operation maintenance using DX?

We will deliver various information regarding new technologies and new fields from Nagano Japan Software Co., Ltd. The "User Support Service" has achieved efficiency in response operations and reduced burden by introducing a chatbot. A major feature is that through repeated conversations, the AI learns and gradually improves the accuracy of its responses. Our company provides high-quality operational maintenance services using DX technology. 【Features】 ■ User Support Service - Efficiency in response operations is achieved and burden is reduced by introducing a chatbot. - Based on accumulated data, the conversation progresses by sending responses deemed appropriate to user inquiries. - Through repeated conversations, the AI learns and gradually improves response accuracy. *For more details, please refer to the PDF document or feel free to contact us.

Related Link - https://www.nnsk.co.jp/

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【Other Features】 ■ Routine tasks are automated with RPA - RPA is a system that aims to improve desk work efficiency by utilizing the power of robots. - The purpose of implementation is to automate routine work through programming, allowing personnel to be allocated to more complex tasks. ■ Overall management of operations and maintenance is controlled with ITSM tools - ITSM (IT Service Management) refers to the management of providing services through IT systems efficiently and smoothly. - By implementing it, the burden on personnel is reduced, and business processes are adhered to. - It enables efficient execution of tasks. *For more details, please refer to the PDF document or feel free to contact us.