Let's work together, enjoyably, to improve and succeed.
KaraWit is a company that solves human resource development challenges for a wide range of clients, including shopping centers, government agencies, private companies, and medical institutions. By combining numerous training programs on customer service, specialized skills, and high-precision research in a "custom-made" approach, we leverage our strengths of being "flexible" and "capable of anything" to achieve fundamental problem-solving for our clients. From the basics of customer service to in-store customer interaction, understanding customer psychology during purchases, and sales promotion through POP and in-store displays... we work together with partner instructors who share our philosophy to learn "together, enjoyably" while connecting to problem-solving. We can also deliver training tailored to different levels, from new staff to management. During the COVID-19 pandemic, the demand for online training and on-demand distribution has increased, and our original videos have received positive feedback. You can view them on your preferred device, such as a PC, tablet, or smartphone. For more details, please download the PDF or feel free to contact us!
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basic information
【Service Contents】 ◆Training Program We propose training programs tailored to the needs of our clients. We select the most suitable partner instructors to ensure participant satisfaction. ◆Mystery Shopping We conduct customer service and store environment surveys for tenant stores in shopping centers, as well as surveys for government offices. We perform research and analysis according to your needs, ranging from specialized investigators to general monitors. After the survey, we provide a detailed current status report, improvement sheets, and opportunities for reporting sessions, offering measures that can be utilized for the future so that "the survey does not end here." ◆Support for Customer Service Role-Playing Contests We plan and manage contests that compete in customer service skills. We also provide judging by specialized partner instructors and guidance for representatives. ◆Other Unique Products We offer products that can be delivered to those who cannot participate in training or are not proactive in learning, such as columns with illustrations, "customer service learning through manga," and "archive distribution" of training sessions. Our specialized consultants provide advice to solve client issues through on-site guidance and meetings. *For more details, please download the PDF or feel free to contact us.
Price information
◆Various Costs (Negotiable) - Training: From 200,000 yen - Mystery Shopping: Varies depending on the scale of the survey - Role-Playing Competition: Training from 200,000 yen Competition management 300,000 yen Representative training 200,000 yen - Column: From 50,000 yen - Manga: From 50,000 yen - Archive Distribution: From 50,000 yen (including editing/uploading)
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Applications/Examples of results
We receive a wide range of requests from railway companies across Japan, real estate parent companies, and community-based facilities. Additionally, government agencies, unions, and general businesses are also welcome to inquire first. *For more details, please download the PDF or feel free to contact us at uchida@carawit.co.jp.
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Company information
Our company specializes in training for tenants and operating companies in shopping centers (SC), mystery shopping, promotions, and role-playing event strategies. Additionally, we provide customer service consulting for businesses and government agencies, as well as human resource development utilizing coaching and logical thinking methods, support for startups and second startups, promotion strategy formulation, and regional revitalization project support. We will respond to a variety of requests, from proposals tailored to your current situation and needs to training by hierarchy and theme! *We can meet high-level needs and expectations across a wide range of genres, from standard themes such as new employee training and complaint handling to specialized topics with numerous partnered professional instructors. Please feel free to contact us. uchida@carawit.co.jp