It is well-received by companies that have a website and customer support center.
Our company offers a "Customer Support Outsourcing Service" that can provide extensive support for inquiries, including weekends, holidays, and late-night calls, through 24/7 operations. Our operators will handle calls from your customers on your behalf. This service can be utilized for complaint handling, campaign administration, and ensuring that important customer feedback is captured, as well as providing detailed product explanations, service information, emergency responses during equipment failures, and after-hours accident reporting for insurance and credit companies. 【Features】 ■ Achieve a 24/7 maintenance system at a low cost by reducing labor costs ■ Capture customer feedback through a variety of reporting systems, including mobile phones, mobile emails, and fax ■ Reduce burden through reporting processing tailored to your company's shifts, by department, and priority ■ Recommended for those who do not receive many voicemail messages but require accurate responses and quick communication ■ Significant reduction in expenses such as labor costs due to low pricing *For more details, please download the PDF or contact us.
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【Usage Scenarios】 ■ When it is necessary to respond to emergency calls from customers even late at night ■ When you want to handle inquiries not only via email but also by phone ■ When you are frequently out on sales calls and cannot answer customer calls ■ When you need to respond to urgent calls, such as for insurance claims *For more details, please download the PDF or contact us.
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【Industries Served】 ■ Building management ■ System development ■ Medical device sales ■ Property and casualty insurance companies ■ Credit companies ■ Home appliance sales ■ Event management companies ■ Maintenance service-related, etc. *For more details, please download the PDF or contact us.
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Our company accepts requests from a wide range of industries for services such as call handling, telephone secretary services, and outsourced call center reception. We do not view secretarial and telephone services merely as "response → transfer → reporting," but rather consider our clients as business partners, providing various business opportunities. Moving forward, we will continue to propose new business models for secretarial and telephone services and strive for their widespread adoption.