Improving clinic performance through the retention of female staff and enhancement of service quality.
Our company conducts training sessions over three sessions using a program we developed independently. We aim to cultivate staff who are proactive and aware, rather than passive, through OJT and practical work. We will observe the environment and service aspects within the clinic during consultations and provide specific feedback during the training. Please feel free to contact us if you have any requests. [Training Content] ■ Session 1: Motivation from Career Design and Acquisition of Basic Service Skills ■ Session 2: Acquisition and Practice of On-Site Response Skills from the Patient's Perspective ■ Session 3: Skills for Responding to Various Patients to Gain Trust and Assurance, and Establishment within the Clinic *For more details, please download the PDF or contact us.
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【Expected Effects of Training】 ■ New Customer Repeat Rate ■ Maintenance Continuation Rate ■ Word-of-Mouth Power ■ Patient Satisfaction ■ Medical Interview Skills ■ Staff Satisfaction ■ Staff Retention Rate *For more details, please download the PDF or contact us.
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【Contributing to such concerns】 ■ Low service quality ■ Poor atmosphere and image within the clinic ■ Staff emotions easily affect patients ■ High staff turnover ■ Low awareness towards work ■ Doctors often have to pay attention to matters other than patient care *For more details, please download the PDF or contact us.
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Our company focuses on "branding," which is essential for becoming a more chosen enterprise. We aim to assist in realizing the aspirations of management and the happiness of each employee through consulting and training, covering everything from outer branding to internal branding. After clarifying the various concerns your company may have and formulating a plan for resolution, we will address those issues with the help of specialists and expert companies for each specific problem. Please feel free to contact us if you have any requests.