We provide systematic education to enhance customer value.
Our company, which is the certified general agent of the General Incorporated Association CS Specialist Certification Association, provides educational consulting related to customer service (CS). Through the promotion of certification exams, we will incorporate the significance and outcomes of CS as a management strategy into employee training. We support corporate activities that enhance customer value by understanding customer awareness (customer marketing) and service innovation (innovation). Please feel free to contact us if you have any requests. 【Service Contents】 ■ Lectures and training related to CS ■ Research related to CS ■ CS Specialist Certification *For more details, please download the PDF or feel free to contact us.
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【Lectures and Training on Customer Satisfaction (CS) (Details)】 ■Lecture: Creating Repeat Customers! The Essence of CS Practice ～Unraveling the Significance and Results of CS through Case Studies from Other Companies～ ■Lecture: Achieving CS in Sales and Technical Departments to Boost Performance ～Unraveling the Significance and Results of CS through Case Studies from Other Companies～ ■Lecture: Learning Customer Value Creation from Customer Dissatisfaction ■Lecture: Strengthening Companies through Correct Understanding of CS ～Transforming Inbound Economic Trends into Company Growth～ ■Training: Telephone Etiquette for Creating Customers ■Training: A One-Day Training to Learn the Necessity of CS Logically and Realistically ■Training: Techniques and Instruction Methods for Handling Extremely Difficult Complaints *For more details, please download the PDF or feel free to contact us.
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We offer services and programs that design the future of people, work, and services. We are committed to training personnel who can make change a part of their work and to building services that enhance customer value through our training and consulting businesses. Please feel free to contact us if you have any inquiries.