Technical support available 24/7 for troubleshooting and verification.
Our company provides a one-stop 'Technical Support Service' that meets the required functions for technical support. We are capable of handling not only inquiries within the scope of the expected QA collection but also troubleshooting and verification analysis, extending to Tier 2 support. Additionally, since all our staff, including Tier 1 operators, are engineers, we can offer high-quality support in terms of both responsiveness and technical expertise. Please feel free to consult us if you have any requests. 【Our Strengths】 ■ Tier 2 level technical support ■ Multilingual support ■ High-quality assistance by engineers ■ 24/7/365 availability *For more details, please download the PDF or feel free to contact us.
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basic information
【Service Contents】 ■Help Desk ・First-level inquiry reception ・Second-level issue response ・Reproducibility confirmation, cause investigation ・Multilingual support ■Kitting ・Master creation ・Procedure document creation ・Cloning ・On-site kitting ■On-site ・Deployment, replacement ・Product repair ・Hands-on support ・Facility construction ■Maintenance ・On-site response within 4 hours nationwide, 2 hours in urban areas ・Multi-vendor maintenance ・System monitoring *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Case Studies】 ■Customer Support for Trading Companies ■Installation of Disaster Prevention Tablets for Local Governments *For more details, please download the PDF or feel free to contact us.
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Company information
Our company provides services utilizing the know-how gained from a wide range of experiences in various office services, product and corporate technical support, and digital BPO. By leveraging the accumulated know-how, advanced technology we offer, and the expertise of specialized personnel capable of providing high-level support, we contribute to our clients' business goals. Please feel free to consult us if you have any requests.