We have prepared a variety of plans that utilize the training know-how from our mail-order call center.
Our company offers tailored training programs to address your concerns, not only for call centers but also for general businesses and face-to-face customer service. We support growth to a level where you can apply what you've learned in practice from the day of the course, not just by learning theoretically but by embodying the knowledge. We customize the training content according to your issues, business needs, and requests, so please feel free to contact us if you have any inquiries. 【Recommended for】 ■ Those who want to relearn the basics of communication ■ Those who want to turn complaint calls into satisfactory experiences ■ Those who want to improve customer satisfaction ■ Those who want to internalize training ■ Those who want to develop leaders *For more details, please download the PDF or contact us.
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basic information
【Training Content】 ■Basic Communication Training - Acquire the necessary foundational skills for customer service, including awareness as a company representative, mindset, smooth communication skills, manners, and service mindset. ■Business Manners Training - A training program that promotes growth to a practical level by not only learning the manners for face-to-face customer service through lectures but also through role-playing. ■Complaint Handling Training - Achieve both customer satisfaction and first-contact resolution rates simultaneously. ■Leadership Training - A training program that teaches the essential mindset and importance of team management for leading a team as a leader. ■Monitoring and Coaching Training - By acquiring skills in monitoring and coaching, participants will be able to view quality from a different perspective, which will also contribute to the staff's skill enhancement. ■Trainer Training - A training program aimed at developing trainers involved in human resource development, which is fundamental to corporate growth, among others. *For more details, please download the PDF or contact us.
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【Industries of Introduced Companies】 ■ Health food companies ■ Leisure-related companies ■ General construction industry ■ Food and beverage companies ■ Hotel industry ■ Pharmaceutical companies ■ Call center industry ■ Apparel companies *For more details, please download the PDF or contact us.
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Company information
Our company is dedicated to placing the heart of "people," which is our product, onto our clients' valuable goods, and we continue our relentless pursuit of services that only humans can provide. We engage in a variety of businesses, including general telemarketing operations, external training services, system contract development and sales, and opera-related ventures. We aspire to be a contact center that creates unique services by people, for people, and delivers "gifts of the heart" to our customers.
