We quantitatively analyze the visualized call content with high accuracy and connect it to improvements through a scientific approach.
"VContact" is a system that recognizes customer voices in real-time, transcribing conversations between operators and customers into text displayed on a monitor, automatically showing FAQs, and generating automatic summaries and FAQs after the conversation ends. We offer two implementation methods: "on-premises" for integration into the customer's system environment and "cloud-based" built on AWS. It captures packets from the PBX, performs real-time voice recognition, and comes standard with highly demanded features. [Features] ■Improves operator work efficiency ■Enhances response quality ■Analyzes customer feedback *For more details, please refer to the PDF document or feel free to contact us.
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basic information
**Reasons to Choose Us** - Achieve optimization of call center operations with a wealth of features - Reduce operational time by 75% through automatic transcription - Realize everything from transcription to data analysis - Decrease the burden on managers with the call map feature - Display a list of operators' conversation content - Improve speech recognition rates through word and sentence registration and acoustic tuning *For more details, please refer to the PDF document or feel free to contact us.*
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Applications/Examples of results
**Challenges Faced by Contact Centers** <Management Perspective> ■ Want to optimize center costs ■ Want to prevent customer churn and improve retention <On-Site Perspective> ■ Want to further increase productivity (there are limits to human effort) ■ Want to standardize operator skills ■ Want to enhance operator retention ■ Want to reduce training hours and start operations quickly ■ Want to eliminate input errors ■ Want to improve response quality and increase customer satisfaction/NPS ■ Want to detect complaint cases early ■ Want to provide feedback that is convincing ■ Want to understand call reasons and connect them to call reduction ■ Even if public knowledge is expanded, it is difficult to connect to call reduction ■ Want to analyze VOC and improve our products and services ■ Want to conduct in-depth analysis of reasons for contracts/non-contracts *For more details, please refer to the PDF document or feel free to contact us.*
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Company information
As a venture company originating from the National Institute of Advanced Industrial Science and Technology (hereinafter referred to as AIST), we conduct research and development of core technologies using AIST's unique voice processing technology, as well as provide solutions and services. Our main technologies include deep learning voice recognition technology, natural language processing, and sound anomaly detection technology.
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