[CRM Implementation Case] Major Learning Cram School - Instructor Recruitment Call Center Operations

Achieving an effective recruitment environment! Significant improvements in interview scheduling rates and hiring rates, leading to an increase in instructor acquisition rates.

The hiring of part-time instructors was conducted by the heads of each classroom nationwide. However, as the classroom heads were also handling other duties, the workload related to hiring was increasing at each classroom, making it difficult to respond quickly from application reception to interviews, resulting in lost hiring opportunities and a chronic shortage of instructors, which significantly hindered classroom operations. In response, our company proposed a "CRM (Call Center)." By separating the hiring reception tasks, we created an environment where classroom heads could focus on their core responsibilities. Additionally, we developed an applicant management system, which centralized the hiring reception tasks, significantly improving the interview scheduling rate and hiring rate, thus enhancing the instructor acquisition rate. By implementing the applicant management system in each classroom, we achieved visibility of the situation from application to hiring decision, creating an effective hiring environment. [Business Overview] ■ Provided Service: CRM (Call Center) ■ Normal Period: 2,000 cases/month ■ Busy Period: 3,000 to 4,000 cases/month ■ Operating Hours: 10:00 AM to 9:00 PM *For more details, please refer to the PDF document or feel free to contact us.

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