[Model Case] CRM Implementation - Primary Reservation Reception and Call Handling for Restaurants and Similar Businesses
Beauty salons, clinics, etc.! You can reduce labor costs without having to hire telephone response staff.
Our company offers a "CRM (Call Center)" service. We solve issues faced by customers such as "Due to operating with a small team, we are unable to answer calls when out or during customer visits, resulting in missed reservations," and "By handling phone calls during customer visits, we keep waiting customers waiting, leading to a decrease in customer satisfaction." With our service, there will be no missed reservations during customer visits or when unavailable, leading to increased sales and new customer acquisition rates, reduced hiring and training efforts, the ability to focus on core business activities, and a reduction in labor costs. 【Business Overview and Scale】 ■ Available for consultation regarding weekday, busy hours only, regular holiday and nighttime support, 24-hour support, etc. ■ Can accommodate from one seat ■ Services include reservations, changes, cancellations, schedule adjustments, product and medical department guidance, and directions from the nearest station. *For more details, please refer to the PDF document or feel free to contact us.
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basic information
**Customer Challenges:** - Due to being a small management team, we are unable to answer the phone during outings or while attending to guests, resulting in missed reservations. - We handle personal information registration for callbacks through an automated system during closed hours and at night, but the registration rate is low, causing us to miss business opportunities. - We only want to outsource during busy periods or times, such as events and campaigns. - Due to the low number of calls, we cannot afford the labor costs of hiring new staff. - By answering calls during guest interactions, we keep customers waiting, which lowers customer satisfaction. *For more details, please refer to the PDF document or feel free to contact us.*
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Applications/Examples of results
【Examples of Target Industries】 ■ Beauty (esthetics, hair salons, nail salons, hair removal salons, etc.) ■ Food and Beverage (restaurants, izakayas, etc.) ■ Clinics (hospitals, osteopathic clinics, acupuncture clinics, etc.) ■ Schools (English conversation, yoga, sports gyms, etc.) ■ Professional Services (lawyers, judicial scriveners, administrative scriveners, social insurance labor consultants, etc.) ■ Real Estate Companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.