[Model Case] CRM Implementation - During Holidays such as Year-End and New Year, Outside Business Hours
Cost reduction, sales expansion, and quality improvement! You can choose the number of days and time slots according to your needs.
Our company provides CRM (Call Center) services. "During long holidays, the number of customers using online shopping increases, so we want to establish a solid phone support system to boost sales," and "We are using another company's call center service, but we are struggling because they do not handle calls during holidays like New Year's and Obon," are some of the challenges our customers face that we aim to resolve. We will handle various inquiries, provide answers based on Q&A, manage reservation bookings, take messages for callbacks, and conduct needs assessments. Our service allows you to choose the number of days and time slots according to your needs, contributing to cost reduction, sales expansion, and quality improvement without incurring unnecessary costs. [Services Offered] ■ Various inquiry responses ■ Answers based on Q&A ■ Reservation booking management ■ Callback contact and needs assessment, etc. *For more details, please refer to the PDF document or feel free to contact us.
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basic information
【Challenges Faced by the Customer】 ■ They want to use a telephone answering service only during holidays such as New Year's, Golden Week, summer vacation, and Obon. ■ They do not have a telephone support line during holidays like New Year's, Golden Week, summer vacation, and Obon, resulting in lost new customers. ■ The number of customers using online shopping increases during long holidays, so they want to establish a proper telephone support line to boost sales. ■ During holidays like New Year's, Golden Week, summer vacation, and Obon, they are currently using voicemail, but they would prefer human telephone support without incurring too much cost. ■ They are using another company's telephone answering call center, but they are struggling because they do not receive telephone support during holidays like New Year's and Obon. *For more details, please refer to the PDF document or feel free to contact us.
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Applications/Examples of results
【Examples of Applicable Industries】 ■ Retail (food, supermarkets, online shopping, etc.) ■ Beauty (esthetic salons, hair salons, nail salons, hair removal salons, etc.) ■ Restaurants (restaurants, izakayas, etc.) ■ Clinics (hospitals, osteopathic clinics, dental clinics, etc.) ■ Schools (tutoring centers, English conversation classes, yoga, gyms, etc.) ■ Professional services (lawyers, judicial scriveners, administrative scriveners, social insurance labor consultants, etc.) ■ Real estate companies, real estate management companies, etc. *For more details, please refer to the PDF document or feel free to contact us.
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Company information
Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.