Digital crisis management! We check daily posts on Google reviews and analyze them in real time.
At Siempre, we offer strategies for managing Google Maps reviews. We investigate and analyze the reviews posted on your store's Google Maps over the past six months, including "silent complaint identification" and "monitoring of social media, bulletin boards, and blogs." Additionally, we aim to achieve higher visibility on Google Maps to facilitate matching between your store and customers. 【Proposed Measures】 ■ Silent complaint identification ■ Daily post checks and real-time analysis ■ Complaint handling to encourage return visits from dissatisfied customers ■ Monitoring of social media, bulletin boards, and blogs with crisis management support ■ Support for customer attraction through MEO strategies *For more details, please refer to the PDF document or feel free to contact us.
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【Improvement Examples】 ■Restaurants - Improved cooking flow based on Google map reviews ■Used Car Sales - Quantitatively grasped trends through store comparisons and itemized comparisons - Management focused on improving customer service at Store F - Although there were scattered reviews mentioning "poor customer service," positive posts gradually increased - Positive posts increased two months after the measures were implemented *For more details, please refer to the PDF document or feel free to contact us.
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【Purpose】 ■Digital Crisis Management *For more details, please refer to the PDF document or feel free to contact us.
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Since the establishment of the company in 2008, we have developed a digital (internet) crisis management business in response to over 8,000 transaction records and more than 200,000 crisis sites related to online controversies. In January 2020, we launched Japan's first research institution focused on significant digital crises and troubles, the "Siempre Digital Crisis Comprehensive Research Institute," which has also begun investigating and analyzing the latest cases of online controversies both domestically and internationally. We have numerous achievements in undertaking cyber patrol operations commissioned by the National Police Agency and provide a wide range of services across various industries and sectors, from publicly listed companies and government agencies to small and medium-sized enterprises.