Long-term maintenance services from a third party that are not bound by the manufacturer's maintenance expiration date for Dell EMC products.
Dell EMC Product EOL/EOSL Extended Maintenance Service Recommended for extending maintenance for Dell EMC products reaching EOL (End of Life) Dell EMC's EOSL extended maintenance service supports long-term use of PowerEdge servers, EMC storage, and Networking products reaching EOSL and EOL, with a proven track record of 2000 companies and 100,000 units nationwide. We also provide EOSL disk supply services. Recommended for extending maintenance for Dell EMC products: ✓ Dell EMC's maintenance service is ending. ✓ System upgrades will not be completed before EOSL. ✓ I want to review the maintenance costs of the existing system. ✓ I want to use the existing Dell EMC products for as long as possible. ✓ I want to choose a domestic third-party maintenance vendor with high procurement capability and quality for replacement parts. ✓ I want to choose a domestic third-party maintenance vendor with extensive experience nationwide.
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Extension of System Usage Period Since we can provide EOSL extended maintenance support for all servers, storage, and network equipment, we can ensure maintenance support for the entire IT infrastructure. This not only compresses maintenance costs but also allows for the planned long-term maintenance of legacy systems during infrastructure upgrades and cloud migration, thereby promoting digital transformation (DX). Cost Control By reviewing the maintenance levels and content, we can simply aim for cost reduction. Based on past repair records, we can select the optimal maintenance level and reorganize the IT budget or compress costs, allowing for budget re-planning.
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A track record of 100,000 units in Japan DataLive's EOSL extension maintenance service has been adopted by over 2,000 companies and organizations nationwide, boasting extensive experience in extending maintenance for Dell EMC products. DataLive's EOSL extension maintenance service allows for continued use even after failures, supporting the long-term operation of IT system infrastructure.
Detailed information
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Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the procurement and stockpiling of EOSL parts as well as quality inspection capabilities. We stock sufficient quantities and quality of maintenance replacement parts to generously deploy them in preparation for hardware failures covered by maintenance contracts.
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ISO 9001 Certification and ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our clients. We are committed to establishing a higher quality service and product delivery system, striving to improve customer satisfaction, and providing services that ensure safety and security with thorough information security measures.
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Inspection and Maintenance Service Technology for EOSL Parts We are facing many technical and engineering challenges to supply EOSL parts without relying on manufacturers. We are committed to building high quality through technology and inheritance, handling precision electronic components, and establishing systems and facilities to ensure stable quality while accumulating knowledge.
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Quality Control of Individual Parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part number information, version, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and implemented inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.
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The equipment information and maintenance registration information provided by customers for estimate requests are treated as confidential information. We inquire about inventory not only by model and product name but also at the part number and type number level to allocate maintenance parts. The accuracy of the registration information supports a high initial recovery rate during failures.
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Even during the pandemic, we handle meetings remotely. We will also adjust to customize maintenance schemes and response flows for each system in relation to the maintenance of critical systems. We will carefully address details such as the deployment methods of parts, the units for bringing in equipment, access to and from the data center, and the reporting methods for maintenance work, building individual flows. This enhances the quality of our services and reduces the operational burden on the systems.
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Establish a rich inventory of stock and generously equip spare parts in preparation for emergencies. A plentiful stockpile enhances trust in maintenance services.
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In preparation for future maintenance targets and consumption due to failures, we strive to receive the necessary quantities daily and focus on maintenance and inspection.
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Based in a lab environment, we are working to improve the initial recovery rate from failures and expand the maintenance target devices by conducting pre-rehearsals as verification tests for replacement procedures and hardware combinations in critical system maintenance.
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Company information
A Japanese third-party maintenance specialist provider that supports cost reduction and long-term operation of IT infrastructure. Even after the manufacturer's maintenance ends (EOL/EOSL), it stocks 800,000 main units and parts domestically and ensures the reliable provision of extended maintenance services. It is adopted by 2,000 companies nationwide, including those in finance, telecommunications, and power.