Long-term maintenance service from a third party that is not bound by the manufacturer's maintenance expiration date for NetApp products.
Extended maintenance service for NetApp storage products reaching EOL/EOSL Maintenance extension is available for NetApp products (including Fujitsu OEM products) that are reaching EOL and EOSL (end of support). Extended maintenance service for NetApp storage products reaching EOA and EOL. Supporting long-term use of FAS series and others reaching EOA and EOL, with a proven track record of 1,800 companies nationwide and 90,000 units. Supply service for EOL disks is also available. Recommended for extending NetApp maintenance: ✓ NetApp's maintenance service is ending. ✓ System upgrades will not be completed before EOL or EOA. ✓ Want to review maintenance costs for existing systems. ✓ Want to use NetApp products for as long as possible. ✓ Want to choose a domestic third-party maintenance vendor with high procurement capability and quality for replacement parts. ✓ Want to choose a domestic third-party maintenance vendor with extensive experience nationwide.
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basic information
Extension of System Usage Period Since we can provide extended maintenance support for all EOSL (End of Service Life) for servers, storage, and network equipment, we can ensure maintenance support for the entire IT infrastructure. This not only compresses maintenance costs but also allows for the planned long-term maintenance of legacy systems during infrastructure upgrades and cloud migration, facilitating the promotion of digital transformation (DX). Cost Control By reviewing the maintenance levels and content, we can simply achieve cost reductions. Based on past repair records, we can select the optimal maintenance level and reorganize the IT budget or compress costs, allowing for budget replanning.
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Applications/Examples of results
90,000 units of domestic achievements DataLive's EOL extension maintenance service has been adopted by over 1,800 companies and organizations across Japan, with a wealth of experience in extending maintenance for NetApp products. DataLive's EOL extension maintenance service allows for continued use even after a failure, supporting the long-term utilization of data infrastructure.
Detailed information
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Quality and Quantity of Replacement Parts We have a procurement and production system that supports the EOSL maintenance business, maintaining the ability to procure and stock EOSL parts as well as quality inspection capabilities. We will ensure a sufficient stock of maintenance replacement parts in both quantity and quality.
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ISO 9001 Certification ISO 27001 Certification We have implemented management systems for ISO 9001 and ISO 27001 across all departments to provide maintenance services, enhance customer satisfaction, and protect and effectively utilize various information assets of our customers. We are committed to establishing a system for providing higher quality services and products, striving to improve customer satisfaction, and delivering services that ensure safety and security with thorough information security measures.
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Inspection and Maintenance Service Technology for EOSL Parts We are facing many technical and engineering challenges to supply EOSL parts without relying on manufacturers. We are committed to building high quality through technology and inheritance, handling precision electronic components, and establishing systems and facilities to ensure stable quality while accumulating knowledge.
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Quality Control of Individual Parts Memory, storage media, power units, and expansion cards incorporated into maintenance-targeted equipment are managed for part number information, version, and quality on an individual part basis. The quality of storage media that retains data is particularly important. Our company has customized and implemented inspection equipment for storage media to enhance the initial recovery rate from failures for long-term use.
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The equipment information and maintenance registration information provided by customers for quotation requests are treated as confidential information. We inquire about inventory not only by model and product name but also at the part number and type number level, and allocate maintenance parts accordingly. The accuracy of the registration information supports a high initial recovery rate during failures.
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Even during the pandemic, we handle meetings remotely. We will also adjust to customize maintenance schemes and response flows for each system in relation to the maintenance of critical systems. We respond meticulously to details such as the method of parts deployment, the unit of delivery, access to and from the data center, and the reporting method for maintenance work, building individual flows. This enhances the quality of service and reduces the operational burden on the systems.
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Always secure disk inventory. Adjustments are made to match the storage sector length, and a rich stockpile is maintained, with ample replacement parts deployed to prepare for failures. The abundant stock increases trust in maintenance services.
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In preparation for future maintenance targets and consumption due to failures, we are working daily to receive the necessary quantities and to carry out maintenance and inspections.
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Equipped with a lab environment, we conduct pre-rehearsals as verification tests for hardware combinations such as replacement procedures, HBAs (Host Bus Adapters), and SAN switches in critical system maintenance, striving to improve initial recovery rates and expand the range of maintenance-targeted equipment.
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Company information
A Japanese third-party maintenance specialist provider that supports cost reduction and long-term operation of IT infrastructure. Even after the manufacturer's maintenance ends (EOL/EOSL), it stocks 800,000 main units and parts domestically and ensures the reliable provision of extended maintenance services. It is adopted by 2,000 companies nationwide, including those in finance, telecommunications, and power.