With Tele Window, both the appearance and the support are life-sized.
Tele-window is an online consultation, remote customer service, and television window system that allows for life-sized interactions as if a person were right in front of you. It is a system that can further expand business possibilities through the nationwide expansion of available reception windows and online consultation support from specialized staff. It is also compatible with on-premises, closed networks, internal LANs, VPNs, and intranets.
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basic information
What is an online consultation system (remote customer service and TV counter)? An online consultation system (remote customer service and TV counter) can be simply explained as a system that allows consultations and counter services using not only audio but also video and materials, similar to watching television. It is designed to connect to a call center in branches or offices where there are usually no specialized staff, or in cases where customers arrive unexpectedly and have to wait, enabling customer interactions as if they were being handled by a live representative. When trying to use a web conferencing system for online consultations, a connection URL must be issued each time, communicated to the customer, and both the customer and the operator must connect from their respective locations. This can affect call quality based on the customer's internet connection and the devices used (such as computers or smartphones), making the screen small and difficult to see. On the other hand, with an online consultation system, a dedicated system is set up at the counter, so when customers come to the counter, they simply sit down and connect using the dedicated system. This eliminates the need to think about complicated procedures, allowing anyone to easily make inquiries.
Price range
P3
Delivery Time
P3
Applications/Examples of results
Police Box During times when there is a shortage of personnel, such as at night, an unmanned reception is in operation. When a visitor enters the police box, a motion sensor (or push button) connects to the police call center for a video conference. Anyone who visits can easily use this service. Rental Car Shop To accommodate visits during times when staff may not be available, such as during car washing or back-office work, remote customer service is enabled when the reception counter is unattended. This has proven effective in preventing potential loss of customer interaction opportunities. Government Office Counter Previously, complicated procedures that could not be handled at the branch office required visitors to go to the main office. However, by connecting the branch and main offices remotely, specialists from the headquarters can assist from a distance, eliminating the need for visitors to be passed around and allowing for accurate guidance. Insurance Sales Top sales staff for insurance are able to handle negotiations entirely from the headquarters' call center. They can accurately respond to complex requests and questions, providing smooth sales activities in collaboration with store clerks.
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Company information
The Ginga System operates as a system integrator that provides "improvements to communication environments" through the following four businesses: ■ Video Conferencing System Business "Easy Video Conferencing System" that revitalizes internal communication. ■ Infrastructure Development / System Development Business "Sales Management System" that facilitates improved business speed and centralized management. ■ POS System Business "POS System" that streamlines store operations. ■ WEB Solutions Business "Website Production" that increases sales.
