Realizing a more accessible call center! Supporting management tasks by improving the accuracy of call volume predictions!
The evolving "Sweet Series" is a domestically produced AI resource management software specialized for call centers. It enables higher-level adjustments and management compared to general WFM. With nearly 20 years of experience in shaping the requests of numerous customers, it enhances employee satisfaction (ES) and reduces turnover rates, revitalizing call centers with its rich features. It supports new working styles such as remote work and staggered hours through groupware and time card functions. The unique PPM engine utilizing AI achieves maximum operational efficiency in center management while harmonizing compliance with laws, employment conditions, fairness, and cost reduction, along with employee satisfaction (ES), customer satisfaction (CS), and management satisfaction (MS). It responds to diverse needs with high adaptability through solutions tailored to more efficient and high-level performance and the evolution of operational sites. 【Features】 ■ Considers Japanese employment conditions and individual center situations ■ Visually analyzes operational status and management information ■ Continuous measurement is possible through KPIs ■ Supports early detection and resolution (accelerating management) ■ Promotes efficiency as the foundational system of the center ■ No need for dedicated shift creation personnel (AI enables creation with the push of a button!)
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basic information
【Lineup】 ■Sweet PPM (Operator management, PPM engine, proprietary WFM) ■Sweet Seat Manager (Real-time seat management) ■+DESIGN (BI solution that allows for instant planning and simulation directly linked to costs) ■Sweet Quality Management (Quality control) ■Sweet Q (Application for dynamic management that allows real-time grasp of various statistical information from the Sweet Series and implements necessary measures) ■Sweet Grp (Groupware) *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
Use Cases CASE 1 By simply using Sweet, you can understand everything needed for contact center operations. CASE 2 Since it is not a fixed seating arrangement, we had to consider the seating chart for the next day every day. Now, we leave everything to Sweet. CASE 3 Just by monitoring employee activity and making that information open, the response rate improved. CASE 4 We can no longer go back to managing with Excel as we did before. CASE 5 With just a few clicks, you can create a fair and efficient schedule (work plan).
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Company information
Our company consists of the System Development Division, Network Solutions Division, and System Management Division, and we are expanding our business. We specialize in development for core business operations tailored to our customers' needs. Since 2004, we have been developing our own resource management software for contact centers (WFM workforce management software) called the "Sweet Series." With a deep understanding of Japan's complex employment situation, we offer user-friendly and feature-rich solutions. Our extensive track record of implementation in large domestic contact centers, along with stable operation, is one of our strengths that has received positive feedback. Please feel free to contact us.
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