We received the '2023 Frost & Sullivan Japan Market Workforce Management Solution Competitive Strategy Leadership Award.'

Realizing a more accessible call center! Supporting management tasks by improving the accuracy of call volume predictions!

The evolving "Sweet Series" is a domestically produced AI resource management software specialized for call centers. It enables higher-level adjustments and management compared to general WFM. With nearly 20 years of experience in shaping the requests of numerous customers, it enhances employee satisfaction (ES) and reduces turnover rates, revitalizing call centers with its rich features. It supports new working styles such as remote work and staggered hours through groupware and time card functions. The unique PPM engine utilizing AI achieves maximum operational efficiency in center management while harmonizing compliance with laws, employment conditions, fairness, and cost reduction, along with employee satisfaction (ES), customer satisfaction (CS), and management satisfaction (MS). It responds to diverse needs with high adaptability through solutions tailored to more efficient and high-level performance and the evolution of operational sites. 【Features】 ■ Considers Japanese employment conditions and individual center situations ■ Visually analyzes operational status and management information ■ Continuous measurement is possible through KPIs ■ Supports early detection and resolution (accelerating management) ■ Promotes efficiency as the foundational system of the center ■ No need for dedicated shift creation personnel (AI enables creation with the push of a button!)

• Other Software
• Project management tools

Strongly support the decision-making of managers and supervisors with real-time situation understanding and response measures!

"Sweet Q" is a solution that enables dynamic management by grasping various statistical information of the "Sweet Series" in real-time and implementing necessary measures. It shortens the processes of understanding the current situation, making judgments, and issuing instructions, which have previously taken time, and strongly supports the decision-making of managers and supervisors. It achieves speedy, efficient, and strategic center operations. 【Features】 ■ Call status by queue ■ Call status by campaign ■ Favorites ■ Status monitoring ■ Call status by skill, etc. *For more details, please download the PDF or feel free to contact us.

• Other Software
• Project management tools

Real-time monitoring of call status and seat allocation linked to schedules is possible!

"Sweet Seat Manager" is a web system that enables real-time seat monitoring for communicators by floor. Integration with "Genesys Cloud" is also possible. It monitors incoming call status at intervals of 3 to 10 seconds. You can set thresholds by status and by business type, and seats that exceed the threshold will flash or light up to alert attention. Additionally, with HTML5 support, the features of this product can be realized on tablet devices. It allows for status management of communicators according to the seat layout and enables real-time monitoring. 【Features】 ■ Easily replicate actual seat arrangements in software ■ Allocate seats according to specific conditions ■ Evaluate and record call content in real time ■ Visually display allocation status by day and hour *For more details, please download the PDF or feel free to contact us.

• Other Software
• Project management tools

Japan is one of the top 10 countries in the world with frequent earthquakes. The 2020 White Paper on Land, Infrastructure, Transport and Tourism has also reported an increase in the probability of major earthquakes occurring. Regarding the Nankai Trough earthquake, the probability of an earthquake with a magnitude of 8 to 9 occurring within the next 30 years is estimated to be 70 to 80%. At Hotron, we recommend the introduction of seismic devices for earthquake countermeasures in buildings and equipment. The seismic device 'HK-2' is a product that automatically performs various controls that have been pre-set when it detects strong shaking equivalent to a seismic intensity of 5 lower or higher. For example, it can automatically execute actions such as: "Open automatic doors and gates to secure evacuation routes and access for emergency vehicles" "Transmit signals to the control room and stop facility equipment" "Unlock the keys to locked lockers" "Automatically play voice guidance" For more details, please download the materials or contact us.

Do you have any concerns or requests regarding wired bed exit sensors? × Tangling or tripping over wired cables × Cable disconnection or damage × Worrying about forgetting to turn the switch back on after temporarily stopping the sensor. × Wanting to be notified of bed exits even from a location far from the nurse call outlet. Such concerns can be resolved simply by connecting our wireless nurse call linked set to the sensor! Our wireless nurse call linked set allows you to connect bed exit sensors like "Ugo-kun," "Foldable Thin Matta-kun," "Ayumi-chan," and "Just Place Pole-kun" to transmitters and receivers, reducing wiring around the bed area, alleviating concerns about tripping or falling due to cables, and contributing to a tidier work environment. Furthermore, it enables the use of bed exit sensors even from locations far from the nurse call outlet, allowing for more flexible equipment placement.

Based on practical experience in support companies and business companies, SBS Marketing Co., Ltd. provides consulting services related to marketing, sales promotion, and customer acquisition primarily in the BtoB (business-to-business) sector. On June 4, 2026, we published a page titled "Do We Set 'Forecasts' Too Optimistically Compared to Reality? The 'Planning Fallacy'." The 'Planning Fallacy' refers to the psychological phenomenon of underestimating the time, costs, and risks involved in carrying out tasks while overestimating the benefits. The page explains examples of its occurrence, the factors that lead to it, and methods to overcome it. (Page Overview: Excerpts) ■ What is the 'Planning Fallacy'? ■ Examples of the 'Planning Fallacy' ■ Why does the 'Planning Fallacy' occur? ■ How to overcome the 'Planning Fallacy'? (DL content only) ▼ For more details, please visit this page. https://sbsmarketing.co.jp/blog/planning-fallacy-2026-06/

Kort Valuta has released a workplace initiative model that leverages points exchangeable for electronic money to support the adoption of safety and wellness habits. Examples include: ・Hydration reporting ・Viewing heatstroke prevention content ・Pre-shift condition checks ・Voice-based condition checks By linking these activities to incentive points, organizations can encourage voluntary participation while supporting workplace safety and employee well-being. The model is designed not only for frontline environments such as: ・Logistics ・Construction ・Manufacturing but also for office-based health and well-being programs. Safety posters and reminders alone are often not enough to drive lasting behavioral change. We hope this initiative provides a practical example for organizations seeking new approaches to workplace safety and employee engagement. Read the full press release: https://prtimes.jp/main/html/rd/p/000000118.000076589.html #HeatstrokePrevention #WorkplaceSafety #EmployeeWellbeing #HealthManagement #OccupationalHealth #HR #Logistics #Construction #Manufacturing #TwooCa

Our company will be presenting at the "On-Site Made Easy! Latest Technology Seminar Vol. 20" (organized by Shinken Shimbunsha)! Kinos Logic will be speaking in Session 3 (15:50 - 17:00). We will provide a clear explanation of the tool "Seigou Navi," which can streamline the review of civil engineering drawings on a PC, using real-life examples. ■ Event Overview Date and Time: June 30, 2026 (Friday) 13:00 - 17:00 *Entry starts at 12:30 Format: Zoom (online broadcast) Capacity: 300 participants for the Zoom live broadcast Participation Fee: Free (Note: Additional fees for continuing education unit application services, etc.) Application Deadline: June 26 (Friday) 17:00 Organizer: Shinken Shimbunsha