[Buddycom Case Study] Central Japan Railway Company

Improved customer service capabilities! Real-time voice sharing achieved for 2,000 groups!

We would like to introduce a case study of the smartphone IP radio 'Buddycom' that our company handles. At Tokai Railway Company, when sharing information, they used business mobile phones and in-vehicle PHS, which involved one-on-one conversations. This posed challenges such as taking time for all crew members to share information and the possibility of subtle differences in content during transmission. Therefore, upon learning that a group company of theirs had implemented our product as a means of information sharing, they considered that if it could similarly be introduced as an app for the crew, it would enable rapid information sharing without increasing the number of devices. They decided to implement it. After the introduction, it became easier to share information between crew members and with the command center. Additionally, the crew of other trains could now coordinate quickly without going through the command center, significantly improving customer service capabilities. [Overview] ■Industry: Railways ■Usage Scene: Shinkansen (Bullet Train) ■Start of Use: July 2018 *For more details, please refer to the PDF document or feel free to contact us.

Radios, walkie-talkies, and intercoms