Significantly reduce the time spent searching for people, items, and places, enhancing customer service!
We would like to introduce a case study of the smartphone IP radio 'Buddycom' that our company handles. Last year, AEON Retail Co., Ltd. introduced approximately 20,000 smartphones in their stores, taking the first step towards the digitalization of their operations. However, due to a chronic shortage of staff in the stores, simply introducing smartphones made it difficult to provide adequate customer service. Therefore, they decided to implement our product with the aim of realizing "work style reform for employees." After the introduction, instances of tardiness and absenteeism during training and morning meetings decreased, and staff could quickly call for assistance at the cash register or for packaging, reducing the waiting time for customers. [Overview] ■ Industry: Retail ■ Usage Scenario: Store Operations ■ Start Date: August 2017 *For more details, please refer to the PDF document or feel free to contact us.
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【Effects After Implementation】 ■ The number of late arrivals and absences for training and daily meetings has decreased, allowing us to quickly call for support with registers and packaging, which has reduced the waiting time for customers. ■ The distance employees travel has been reduced to half, as compared to before implementation, according to pedometer measurements. ■ Despite the reduction in travel distance, communication and customer service interactions have improved, resulting in positive effects on customer service. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Science Arts provides cloud services that contribute to customers as a mainstream business focused on mobile-first and cloud-first approaches.