We can enhance response efficiency and create an environment that allows for better interactions.
The "eV-ASR VOTEX-BOX" is a voice recognition system that recognizes (transcribes) the customer's "voice," extracts keywords, and documents key points. In the automatic response system (IVR) of call centers, by automating the input of necessary items from the customer's responses (voice), the burden on operators is reduced. Additionally, by transcribing and summarizing recorded calls, post-processing time is shortened. 【Features of the Voice Recognition Management System】 ■ Detects silence for a certain duration in conversation to determine the unit for voice recognition (transcription) ■ Allows for the combination of units divided by silence for each speaker using Japanese language analysis functions ■ Enables the addition of punctuation through language analysis functions ■ Equipped with language processing functions to correct misrecognitions specific to industries and tasks, etc. *For more details, please download the PDF or feel free to contact us.
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【Features of the Voice Recognition Engine】 ■ On-premises type (standard equipped with VOTEX-BOX) that supports multiple speakers for dictation (text conversion) voice recognition engine. ■ Capable of converting speech to text in both batch and streaming modes, boasting high recognition accuracy without the need for tuning the recognition dictionary. ■ Has an overwhelming track record of implementation, particularly in North America, in the medical field (electronic medical records and findings by X-ray technicians) and telecommunications carriers (voicemail). *For more details, please download the PDF or feel free to contact us.
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Our company provides various solutions to meet different needs with our voice solutions. We support your company with our voice recognition technology, including an "input assistance system" that reduces the burden on call center operators, an advanced "automated response system" that caters to various needs, and a "voiceprint authentication system" that instantly determines whether a caller is a complainer or a valued customer. Please feel free to contact us if you have any requests.