Inquiry complaint handling and escalation system "G Answer Navi"

Centralized management of customer information and interaction history! A system that enables thorough customer support as an organization.

"G Answer Navi" is an inquiry and complaint response and escalation system that allows anyone to provide the same quality of response in real-time based on a shared database of inquiry, complaint information, and repair requests. It enables the management of information that was traditionally communicated through paper, fax, phone, or verbally using a unified interface. By referring to customer profiles, past interaction histories, and purchase histories, the entire organization can work together to provide accurate and speedy responses, thereby enhancing customer loyalty and satisfaction for existing customers. 【Features】 ■ Records inquiry and complaint details and visualizes information ■ Builds a CTI (simple call center function) while utilizing existing PBX ■ Thoroughly manages status as an organization to prevent missed responses ■ Achieves "visualization" by allowing various information to be displayed on a portal screen ■ Seamless integration with core systems, etc. *For more details, please download the PDF or feel free to contact us.

Other SoftwareCRM (Customer Relationship Management System)