Creating a good store that is chosen by customers.
■ "thanks! (Sankusu)" is "thanks!" is a customer satisfaction improvement support service for customer service and hospitality companies. It is a system that delivers the "voice of the customer" directly, enhancing employees' customer awareness and encouraging voluntary customer service improvement actions. ■ Features 【1】 Effective for training store managers and leaders! 【2】 Information from headquarters can be shared directly! 【3】 Customer service and training can be ingrained! 【4】 "Voice of the customer" is turned into a database! ■ Main Functions 1. Customer Voice Function (QR code, custom surveys) 2. Timeline Function (timeline, individual thanks!) 3. BOT Function (content creation from customer voices) ■ Implementation Effects By utilizing "thanks!", we enhance the customer awareness of store employees and create a good store that is chosen by customers. It is effective for the following: 1. Improving customer satisfaction 2. Reducing store manager training costs 3. Increasing the number of customer voices
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basic information
【Recommended Companies/Industries for Utilization】 We are introducing this to companies that operate stores and facilities that want to provide value to customers through customer service and hospitality, regardless of whether they are in an office or on-site. *For more details, please download the PDF or contact us.*
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Our company provides a cloud-based customer service improvement tool called "thanks!" that directly utilizes "customer feedback" to enhance service quality. With the mission of "Transforming 'thank you' from around the world into an energy that moves people's hearts," we contribute to creating a society where as many people as possible can continue to work happily. We aim to realize a world where emotional rewards that excite workers become the norm, through the combination of people and technology.
