RPA [WinActor Implementation Case] Future Creation Division, Ryuo Town Hall, Shiga Prefecture

We will introduce a case where the burden of administrative work was reduced by utilizing the RPA tool 'WinActor', allowing for a greater focus on improving resident services!

At the town hall of Ryuo, located in the Koto region of Shiga Prefecture, there was a reality of handling a wide variety of tasks with a limited number of staff. In response, the Future Creation Division took the lead in aiming for efficiency in operations through RPA, and Japan Software Development provided comprehensive support from the introduction of 'WinActor' to robot development and operational assistance. As a result, compared to the work hours solely performed by staff, an annual reduction of approximately 126 hours was achieved. Additionally, during sudden changes in regulations from the government, the need for new system implementation was eliminated, which also contributed to cost reduction. [Case Study] ■Challenges - Wanted to streamline a vast amount of routine tasks and resolve the issue of labor shortages. ■Results - Became able to focus more on improving resident services. - Eliminated the need for new system implementation, leading to cost reduction. *For more details, please refer to the related link page or feel free to contact us.

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