90% of received emails are responded to within a day! The time spent on email correspondence confirmation has been reduced to almost zero.
At the headquarters of Kourakuen HD, we are also working on "visualization" as part of our internal reform. The aim is to strengthen management by broadly "visualizing" the company's operational status, internal voices from stores and factories, and feedback from customers. To reduce the management workload of inquiry emails, we introduced "kintone" and "MailWise." After implementation, we centralized the management of the history of when, who, and how responses were made to received emails. Now, 90% of incoming emails can be responded to within one day. [Overview] ■ Challenges - To strengthen management by broadly "visualizing" feedback and other inputs. ■ Implementation Effects - The status of email replies can now be checked in a list, and the time previously spent on confirming email responses has been reduced to almost zero. *For more details, please contact us or download the catalog.
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【Implementing Company】 Kourakuen Holdings 【Implementation Effects】 ■ The status of email replies can now be checked in a list, resulting in almost zero time spent on confirming email responses.
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Company information
The company is headquartered in Koriyama City, Fukushima Prefecture, and has locations in Tamura City, Minamisoma City, as well as in Tokyo (Shinagawa Ward), Ibaraki Prefecture (Hitachinaka City), and Tochigi Prefecture (Utsunomiya City). It engages in system development for business applications, control and embedded systems, and since the Fukushima nuclear disaster, it has been developing systems related to Fukushima reconstruction in fields such as renewable energy, healthcare, and robotics. In business systems, leveraging its extensive experience, the company supports clients' businesses from requirement definition to maintenance. It provides effective ICT solutions with a solid understanding of business strategies. The company has also increased its cloud development capabilities, specializing in building platforms that combine various PaaS centered around Microsoft Azure. Cloud development enables the creation of operational environments that are faster and more flexible in scaling compared to on-premises solutions.
