You can effectively and efficiently acquire customer service skills through performance-based training that incorporates role-playing.
The training for the Beatop staff of the Brother Group is not conducted in a lecture style, but rather as practical training that incorporates role-playing. Experienced specialized trainers from the Beatop staff will lead the sessions, progressing the training while listening to the participants' feedback.
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basic information
Beatop Staff Co., Ltd. is a group company of Brother Industries, Ltd. **Features of Beatop Staff's "Education Services"** ■ Phone Response Basic Training for Phone Response Skill Improvement Training for Phone Response Complaint Handling Training Individual Training for Phone Response ■ Manners Customer Service Manners Training Practical Business Manners Training ■ Business Skill Improvement & Communication Training for Engaging Speaking Skills Practical Excel & Word PC Training Business Coaching Training Leadership Skill Improvement Training Followership (Subordinate Skills) Training Emotional Control (EQ) Training
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Applications/Examples of results
■Telephone Response Basic Training for Telephone Response Skill Improvement Training for Telephone Response Complaint Handling Training Individual Training for Telephone Response ■Manners Customer Service Etiquette Training Practical Business Etiquette Training ■Business Skill Improvement & Communication Training for Engaging Speaking Skills Practical Excel & Word PC Training Business Coaching Training Leadership Skill Improvement Training Followership (Subordinate Skills) Training Emotional Control (EQ) Training
Detailed information
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B-Top Staff's unique "education system"
Company information
Beatop Staff Co., Ltd. is a group company of Brother Industries, Ltd. Human resource services and outsourcing. Over 20 years of experience in the Brother Group. We promise detailed support along with rich experience through business with global office equipment manufacturers, primarily in the Nagoya area.